Check in attendees at your event with the Eventbrite app for organizers

Use the Eventbrite Organizer app to check in attendees at your event. First, go to the App Store or Play Store, download Eventbrite Organizer, and log in with your Eventbrite account. Then, select your event and tap Check in. Check attendees in manually or by scanning their tickets.

In this article

Review your account
Scan tickets
Review your settings.

Review your account

To check in tickets, you must be an admin or owner of your account or have a role that allows you to check-in tickets. If you're an admin or owner, learn how to set up check-in roles in your account.

Scan tickets

1. Go to your event.

First, download Eventbrite Organizer and log into your Eventbrite account. Then, select your event.

If your event is a recurring event, you must also select which date and time you'd like to check in. To change to a different date or time, select the current date and time from the dropdown at the top of the app.

To change events, tap the menu at the top left corner.

2. Tap “Check in”.

For Android users, first tap the menu icon. Then select Check in.

3. Tap the scan icon to scan tickets.

The app uses your device’s camera to scan tickets. Aim it at the QR code on the ticket to check in the attendee.

Once scanned, a confirmation message shows on the app.

4. Manually check in attendees.

To check in attendees without scanning, search or scroll to find their ticket.

Then either:

Swipe right on their ticket to check it in.
Tap their ticket to pull up its details. Select Check in to check in the ticket.

Review your settings.

To access your check-in settings:

Select the menu icon.
Tap Settings (iOS) or Device settings (Android).

From there:

Update the check-in settings: Choose which ticket types you want to check in.
Enable auto-check-in: Automatically check-in tickets when you sell tickets at the door.
Change your scan behavior: Use the scan option to check out attendees or validate tickets.

When you change your scan behavior, you have three options:

Default: Check-in attendees you scan. An error message will appear if the QR code is already checked-in or not valid for this event.
Scan to check out: Check out attendees you scan. An error message will only appear if the QR code is not valid for this event.
Validate Only: Scanning a QR code will only show if it's valid for this event. It won't check in or check out attendees.